Refund policy
Refund & Return Policy
At Jolly Pot, every order is carefully prepared and made with attention to detail. Because of the nature of our products and processing system, all sales are considered final once an order has been placed.
No Refunds on Change of Mind
We do not offer refunds, returns, or exchanges for:
- Change of mind
- Ordering by mistake
- Wanting a different product after purchase
- Incorrect sizing or expectations after ordering
- Delays caused by shipping carriers once the order has shipped
Please make sure to review your order carefully before completing your purchase.
Damaged or Incorrect Items
If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
- A brief explanation of the issue
Once reviewed, we may offer a replacement or store credit depending on the situation.
Order Cancellations
Orders cannot be canceled once they have been processed or shipped. Due to our fast processing times, cancellation requests are not guaranteed.
Shipping Information
Shipping times are estimates and may vary depending on location, carrier delays, customs processing, holidays, weather conditions, or high demand periods. Delayed shipping does not qualify for refunds or chargebacks.
Lost or Stolen Packages
Jolly Pot is not responsible for lost or stolen packages marked as delivered by the shipping carrier. Customers are responsible for ensuring the shipping address entered at checkout is correct and secure.
Address Errors
Customers are responsible for entering the correct shipping information at checkout. If an incorrect address is entered, please contact us immediately. We cannot guarantee changes once an order has been processed.
Contact Us
For any questions regarding your order, please contact us at: