Shipping policy
Shipping Policy
At Jolly Pot, we are committed to making sure your order arrives safely and smoothly. Please read our shipping policy below before placing your order.
Processing Time
Orders are typically processed within 1–3 business days after being placed. During periods of high demand, holidays, or promotions, processing times may take slightly longer.
Shipping Time
Estimated shipping time is approximately 8–12 business days depending on your location and local carrier services. Please note that shipping times are estimates and are not guaranteed.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email so you can follow your package during transit.
Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to:
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High shipping volumes
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Weather conditions
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Customs processing
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Carrier delays
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Holidays or international transit issues
These situations are outside of our control and may affect delivery times.
Incorrect Addresses
Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is entered, please contact us immediately. We cannot guarantee address changes once the order has been processed.
Lost or Stolen Packages
Jolly Pot is not responsible for lost or stolen packages marked as delivered by the shipping carrier. Please ensure your shipping location is secure.
International Shipping
Some international orders may experience additional customs or import processing times depending on the destination country.
Contact
If you have any questions regarding your shipment, please contact us at: